| Syllabus Home |
| INTERNATIONAL AIRLINE AND TRAVEL MANAGEMENT DURATION : ONE YEAR |
|---|
| 1 | Introduction to Tourism: |
| 1 | History of Tourism, Growth of Tourism |
| 2 | Barriers to ravel (Cost, Time, Health etc) |
| 3 | India’s Place in world tourism |
| 4 | Social & Economic Benefits from Tourism. |
| 2 | Communication Skills: |
| 1 | Oral communication |
| 2 | Written Communication |
| 3 | Interviews & Body Language |
| 4 | Telephone Handling |
| 5 | Barriers to effective communications |
| 6 | Presentation Techniques |
| 3 | Management & Marketing Principles : |
| 1 | Definitions |
| 2 | Evolution of Modern Management |
| 3 | Planning, Organizing, Directing and controlling 4Ps (product, price, place and promotion) |
| 4 | Marketing Functions, Application of Marketing to Tourism. |
| 5 | Tourist Products – Attractions, amenities, Accommodation |
| 4 | Introduction to Travel Management: |
| 1 | Objectives |
| 5 | ICAD, Function and Role: |
| 1 | What is ICAD? |
| 2 | The aims of ICAD |
| 3 | What ICAD does |
| 4 | Air Traffic Rules |
| 6 | IATA/UFTAA Function and Role: |
| 1 | History and Organisation |
| 2 | Trade Association Activities |
| 3 | Tariff Co-ordination Activities |
| 4 | IATA/UFTAA Dialogue |
| 5 | IATA Members. |
| 7 | IATA and International Regulations: |
| 1 | The Chicago convention |
| 2 | Bilateral Agreements |
| 3 | The Warsaw convention |
| 4 | IATA general conditions of carriage |
| 8 | Travel Terminology: |
| 1 | Common abbreviations, terms and definitions. |
| 2 | ATC/IATA codes and abbreviations |
| 9 | Operation of a Travel Agency: |
| 1 | The Travel agent sources of income services Offered by a travel agency. |
| 10 | Sales Techniques: |
| 1 | The Sales person |
| 2 | Product Knowledge. |
| 3 | Customer Contact |
| 4 | Sales Techniques |
| 5 | Telephone Calls. |
| 6 | Practical Exercise |
| 11 | World Geography: |
| 1 | Geography and IATA 3- letter codes. |
| 2 | Planning itineraries by air |
| 3 | Time differences. |
| 4 | Calculation of flight time. |
| 12 | Travel Guides: |
| 1 | The ABC Guide |
| 2 | Construction of unpublished transfer connections. |
| 13 | Formalities (Using TIM): |
| 1 | Terms |
| 2 | Passports(Prepare own passport) |
| 3 | Visas |
| 4 | Health |
| 5 | Taxes |
| 6 | Customs |
| 7 | Currency Regulations |
| 14 | Aircraft: |
| 1 | Terms & Definition |
| 2 | Commercial Aircrafts, Types |
| 15 | Customer Facilities: |
| 1 | Airport Facilities |
| 2 | The Departing Passenger |
| 3 | Facilities offered on-board |
| 4 | The arriving and connecting passenger. |
| 5 | Passengers requiring special handling insurance. |
| 16 | Reservation: |
| 1 | General reservation rules |
| 2 | How to make a reservation (filling res.card with codes And itineraries). |
| 17 | Baggage: |
| 1 | Definition and rules |
| 2 | Free baggage allowance |
| 3 | Excess baggage |
| 4 | Dangerous goods |
| 5 | line animals |
| 6 | Excess value charges |
| 18 | Air Fares: |
| 1 | Arrangement of the tariff manual |
| 2 | Terms and definitions |
| 3 | Air Fares: Published fares, Seasonal levels, The Mileage system, Add ons, Stopovers, Limitations on Indirect travel Higher intermediate fares, One way Backhaul check Round and Circle trip fares, Journeys in Different classes special fares, Children and infant fares Taxes changes to tickets, Currency regulation. |
| 19 | Ticketing: |
| 1 | General ticketing instructions |
| 2 | The IATA passenger ticket: Description, Completion of The boxes, Acceptance exchange and reimbursement of MCO’s, Prepaid ticket advice(PTA), Credit cards, Commission, |
